Infos & Rules

Following Some Information About the Farm

Please Read With Attention


So that everyone can enjoy and enjoy these benefits during their stay, we present the following rules that have the objective of good living, comfort and well-being.
  
SCHEDULES
  • Check-in at Fazenda Nova América can be done from 2:00 p.m. to 10:00 p.m. , and check out until 12 p.m.
  • Our tasty breakfast is already included in the price of your stay, and will be served from 8:00 a.m. to 10:00 a.m. Schedule yourself not to miss this delight!
  • We serve lunch every day and for being more important meal, we like to serve at the time when everyone can be present, not being able to choose the time, so schedule to share this meal with us.
  • Dinner is offered on Fridays, Saturdays and holidays. Please note: these two meals are unattended and must be requested from our staff at least 6 hours in advance or at breakfast.
  • Meals are made by reservation, occurring the non-attendance or withdrawal, will be entailed in the full collection of the same.
  • From 23:00 hrs we cultivate and respect the silence for a good night's sleep.
  • For check-out cases, please see our General Rules below.
 
SERVICES
  • The maid service works daily from 15:00 a.m. to 5:00 p.m., and it is necessary to notify if you do not want this service.
  • The change of bed and bath linen will only be changed on request. In addition, we provide a pool towel per person which must be picked up and returned at our reception.
  • Here at the farm we offer handmade soap, bath towel, pool towel and bed linen.
  • It is extremely prohibited to use bath and pool towels outside the farm (in tours and etc),
  • in case the rule is not respected, we will charge a fine of R $ 30.00 per towel.
  • If you need anything during your stay, there will always be someone in the kitchen between 8am and 3pm and between 5pm and 9pm. Outside these hours, please contact Pablo or Lóren by telephone (above) or WhatsApp. In case of emergency, ring the bell next to the kitchen
USE OF EXTERNAL AREAS
  • We have a barbecue and a pizza oven that are for exclusive use of the hotel .
  • In case of interest for personal use, please contact us for more information.
PETS
  • We at Fazenda Nova América love animals and are happy to receive your pet too. To do this, we ask that you observe compliance with the rules below.
  • We only accept the entry of animals that are vaccinated on time. We request that the voucher / vaccination card be presented at the time of booking.
  • It is not allowed to leave the dog locked in the room, so bring your pet if you want to stay with him during the trip. Here we prioritize animal welfare and we want it to enjoy nature and not the bedroom.
  • We do not accept male animals that are not neutered, we always have dogs that are not known here and we prioritize the good coexistence of them. We also do not accept females in the CIO for the same reason.
  • Feeding and cleaning the pet is the responsibility of its owner. In the same way, Fazenda Nova América can not be held responsible for other pet care, especially regarding the ingestion of foreign objects, escape, conflicts with other animals and eventual accidents.
  • If your pet does not live as well as other people or animals, we ask for conscious attitudes not to bring him or her to Fazenda Nova América or keep him distant and safe for all.
  • If your pet is disturbing the tranquility of other guests, such as barking or being aggressive (with people or other animals), it will be necessary to put it in the farm kennel or take the pet away. We remind that any damages caused in the quarters and / or property of Fazenda Nova América by the pets will be the responsibility of the respective owners. Being necessary to bear the costs of the damage caused, for example, urine and stool in the carpet, bed, towels, will be charged the full amount of it.
  • It is extremely prohibited the entrance of animals in the swimming pool, being charged a fine of half a day.
  • A fee of R $ 30.00 per day / per PET for cleaning will be charged.

RATES AND PAYMENTS
  • Breakfast is included in daily rates at Fazenda Nova América.
  • In order to make reservations it is necessary to deposit 30% of the total value of the agreed daily or package, together with the extra services contracted, as the case may be, and such amount is not refundable in case of cancellation.
  • The remainder of the payment must be made at check-in at our reception.
  • After check-in you will not be able to refund the amounts paid.
  • Children up to five years old are not subject to the payment of fees.
  • We accept as form of payment in the Farm: money, check or bank deposit.
  • The values ​​and / or tariffs indicated in leaflets and / or advertisements of any type are valid only for the indicated periods. All rates are subject to variation due to the High Season or special and / or extraordinary events, as well as due to exchange variation or increases authorized by the competent authorities.
  • We do not work with early check in and check out after hours, at check out after the above set time, you will be charged the half-daily rate. Remember that it will not be possible to enter the Farm before 2PM, since the reception will not be open, only from 2PM. Thank you for understanding J
  • The entrance of beverages for consumption in the premises of Fazenda Nova América is not allowed. We offer a menu for sale of beverages as well as the possibility of storage in our refrigerators by paying the stopper fee of R $ 15.00.
 
GENERAL RULES
  • Remember that the farm is pet friendly so we will always have dogs around here;)
  • The non-attendance of guests on the scheduled date and reserved for their arrival will entail the collection of the respective daily rate.
  • Music instruments will not be allowed.